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Terms and Conditions

Terms & Conditions


Gift Voucher 

1. Voucher code is valid for 30 days from the date of issue unless otherwise stated.

2. All promotional and seasonal offers are not valid in conjunction with other discount codes or vouchers.

3. No contract required for promotion time.

4. Gift Certificates cannot be refunded or exchanged for cash or other denominated vouchers.

5. Stochastic Elegance reserves the right to amend these terms and conditions without prior notice.

6. All discount codes, vouchers are valid for a single transaction only, unless otherwise stated.

7. Stochastic Elegance will use any data submitted by redeemer for the purposes of this promotion only, unless otherwise stated in the registration form. By redeeming the voucher, all redeemer consent to the use of their personal data by the promoter for the purposes of the administration of this promotion and any other purposes to which the redeemer has consented.

8. Stochastic Elegance’s decision in respect of all matters to do with the promotion will be final and no correspondence will be entered into.

9. By utilising the promotion, each redeemer agrees to be bound by these terms and conditions.

10. Any information provided by entrants will be held by Stochastic Elegance and any required third party for the implementation of the promotion.

Artist Gallery 

1. Most images found on StochasticElegance.com are royalty-free and available for personal, professional and educational use in electronic or print media, with appropriate citation. Please credit Stochastic Elegance and the individual artist and photographer if his/her name is given. If used in electronic media, please link back to StochasticElegance.com.

2. Images other than those owned by StochasticElegance.com may have been licensed for use by the photographer/artist or other copyright holder and the license holder may prohibit republication, retransmission, reproduction or other use of the images. Please contact us at Gallery@StochasticElegance.com with any other questions about reuse of specific images.

3. Artist are to ensure ownership of exclusive rights to all submitted photos, images, and any related submission.

4. By submitting to StochasticElegance.com, the artist agrees to grant StochasticElegance.com unlimited but non-exclusive rights to use and reproduce and retain the right to keep and display anything submitted by artist to StochasticElegance.com as part of the site indefinitely.

5. By applying and submitting your images to StochasticElegance.com as an artist, the artist hereby agrees to be bound by these terms and conditions.

6. Stochastic Elegance reserves the right to reject submissions to the gallery.

7. Stochastic Elegance reserves the right to take down any featured pieces without prior notice if it is deem to have caused any infringement to our terms or to the legal system.

Returns Policy

1. Customers may opt to return most new, unopened items within 30 days from:

a. Date of delivery for registered mailing
b. Date of mailing for non-registered mailing

To qualify for a full refund. Stochastic Elegance will absorb the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

2. Customer is responsible for the mail during which the returned item is in transit. Registered mailing is highly encouraged.

3. All returns that fall in the following, but not limited to, conditions:

a. Item is not in its original packaging;

b. Item is damaged;

c. Item is part of a customisation order or in any way exclusive to the customer;

d. Item is partially returned;

e. Item is lost in transit;

f. Item is in any deemed unsuitable for returns as subjected to the opinion of Stochastic Elegance;

will not qualify for both full or partial refund.

4. All refunds will be paid out via the following methods:

a. Refunded via method of payment (e.g Credit Card, Bank Deposit, etc.);

b. Converted to store credits for StochasticElegance.com;

Which the customer may indicate in their item return request form when applying for an item return. If no preference is indicated, approved refunds will be returned via the method of payment.

Shipping / Mailing

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

For all international shipping, all shipping rates, tracking services and shipping duration is in accordance to SingPost, Singapore, unless otherwise stated.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next multiple of 10 grams. This is applicable for registered mailing and overseas shipping.


For cash payment during meet-ups, kindly note the following:

a) Meet-ups are conducted at the following NS (Red) MRT Stations only:
- Admiralty
- Yio Chu Kang
- Woodlands

b) Kindly write in the comments the following:
- Your preferred station for meet-up
- Your preferred date and timing for meet-up
- Your contact number (Mobile).

c) Do note that meet-ups are subjected to our staff availability.

d) Our staff will contact you directly to confirm the meet-up details.

e) Meet-up payment in cash terms only.

f) For further assistance, kindly email us @



contact the sales representative assigned to your meet-up.

Lost Package During Shipping

1. Non-registered Mailing / Air Mail Postage

Kindly ensure that your account information, contact details and mailing address is updated and accurate to avoid any undesirable situations such as lost package during delivery.

In the event that your parcel does not arrive within four work days (Monday-Friday) for local mailing or 14 work days for international shipping, kindly contact Sales@StochasticElegance.com for further assistance.

2. Standard Registered Mailing / Postage

The following condition will not qualify for a replacement, refund, or conversion to store credit:

a. Delivery Company reflect a successful and completed delivery of parcel.

b. Mailing / Postage option does not include tracking services.

User Content and Conduct

1. Illegal Activities

Do not use your customer accounts or our website to engage in illegal activities or promote dangerous and illegal acts which includes, but not limited to, the spreading of malicious ware, viruses, and any other destructive or malicious code.

2. Personal and Confidential Information

Do not distribute other people's personal and confidential information, such as credit card numbers, confidential national ID numbers, or account passwords, without the owner's permission.

3. Account Hijacking

Do not access another user's account without their permission. Do not use our website for phishing scams.

4. Spam

Do not spam, including sending unwanted promotional or commercial content, or unwanted or mass solicitation.


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